FREQUENTLY ASKED
Everything you need to know about shipping, returns, products, and more.
Shipping
How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping takes 3–5 business days within the US. You'll receive a tracking link as soon as your order ships.
Do you offer free shipping?
Yes — free standard shipping on all US orders over $100. Orders under $100 ship at a flat rate.
Do you ship internationally?
We currently ship within the United States. International shipping is coming soon — sign up for our emails to be notified.
Returns & Exchanges
What's your return policy?
Unopened products can be returned within 30 days of delivery for a full refund. Initiate a return through your account or contact our support team.
Can I return a product I've opened?
Due to the nature of hair care, opened products are non-returnable. If a product arrived damaged or defective, contact us and we'll make it right.
How do exchanges work?
We don't offer direct exchanges. Return the item for a refund and place a new order for the product you'd like.
Product Usage
How often should I use Miracle Drops?
Apply to the scalp once daily and massage for 1–2 minutes. Consistency over 12 weeks delivers the best results.
Are your products safe for kids?
Our KHP Kids and Truely Baby lines are formulated tear-free and gentle for children's hair. Adult collections are designed for adult hair and scalps.
Are your products sulfate- and paraben-free?
Yes. All Kaleidoscope formulas are sulfate- and paraben-free and never tested on animals.
How do I find the right products for my hair?
Take our Hair Quiz — answer a few questions and we'll match you to the right collection and starter routine.
Brand & Policies
Where are Kaleidoscope products made?
Our products are designed and tested in the US under strict quality standards.
Are you cruelty-free?
Yes. Kaleidoscope is cruelty-free and never tests on animals.
How can I become a wholesale or salon partner?
We partner with salons and retailers. Reach out via our Contact page and select "Wholesale" as your subject.
How do I contact customer support?
Use our Contact page or email our support team. We respond within 1–2 business days.