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FAQ

PRODUCT

WHAT HAIR TYPES CAN MIRACLE DROPS BE USED ON?

Miracle Drops can be used on every hair type. (Natural, Relaxed, & Transitioning)

HOW OFTEN SHOULD I APPLY THE MIRACLE DROPS?

Miracle Drops should be applied to scalp/problematic areas 3-5 days a week. (Every other day)

WHEN IS THE BEST TIME TO APPLY THE MIRACLE DROPS?

We suggest Miracle Drops are applied in the morning, before getting your day started. (Never right before bed)

HOW DO I APPLY MIRACLE DROPS? 

Dab the dropper to problematic areas/scalp. Massage the Miracle Drops into the scalp with finger tips, style as desired. Do not wash out!

HOW OFTEN SHOULD I WASH MY HAIR WHILE USING MIRACLE DROPS?

Hair washing regimens vary on the individual, maintain whatever regimen you’re currently using.

IS MY SCALP SUPPOSED TO BE ITCHY?

Your scalp may tend to itch from the Miracle Drops. We recommend Patch Test Instructions for our drops.

Patch Test Instructions: Choose a small, discreet patch of skin on your body, such as a wrist or behind an ear. Apply a small amount of product, rub it in, and allow it to dry. Cover with a band-aid for accelerated testing. Do not wash that area for at least 24 hours and watch for signs of a reaction such as abnormal redness or irritation. If an adverse reaction occurs discontinue use. If you are experiencing excessive itchiness, burning, or sores; please cease use. It is always a good practice to consult with your local health care physician before use.

CAN MIRACLE DROPS BE USED ON EYE LASHES?

NO! Miracle Drops can be used on the scalp, hairlines, edges, thickening hair, lengthening hair, beards, mustaches, and eyebrows (use a q-tip/spoole)..

DOES MIRACLE DROPS CAUSE FLAKINESS?

Miracle Drops may cause mild flakiness, if scalp becomes extremely flaky or dry please cease usage.

WILL MIRACLE DROPS MAKE MY SCALP TINGLE?

Yes, you may possibly experience a tingling sensation, due to the essential oils in the Miracle Drops.

CAN I USE YOUR OTHER PRODUCTS (SHAMPOOS, CONDITIONERS, ETC.) ON CHILDREN?

We have a kids collection called Kaleidokids available to help maintain hair growth for young children.

WHERE CAN I FIND/PURCHASE MIRACLE DROPS?

Miracle Drops can be purchased on our website www.iluvcolors.com, Sally Beauty, Walmart, CVS, Target, Walgreens, Harmon Face Values, Meijer, & thousands of Local Beauty Stores near you. 

WHY ARE THE MIRACLE DROPS AT BEAUTY SUPPLY STORES LESS EXPENSIVE THAN ONLINE?

Owners of beauty supply stores are able to create their own prices. If Miracle Drops are priced less than $19, you should question authenticity..

WHICH BEAUTY SUPPLY STORES ARE YOU IN?

We have a store locator available on our website. Enter your zipcode to find the nearest store near you.

DO YOU SELL MIRACLE DROPS ONLINE WITH AMAZON, OR GROUPON?

No, we personally don’t sell there, but we are available online at Target.com, Walmart.com, Sally Beauty.com, and www.iluvcolors.com.

 

 

TRANSACTIONS/PAYMENTS

HOW CAN I PURCHASE FROM YOUR WEBSITE IF I DON’T HAVE A PAYPAL OR AMAZON PAY?

We accept all major Debit and Credit cards, Apple Pay, Shop Pay & Sezzle. You may select your preferred payment method at checkout. Be sure to check shipping and account details prior to submitting your purchase to avoid any interruptions with your order.

IS THERE A WAY THAT I CAN ADD/EDIT ITEMS AFTER CHECK OUT?

Unfortunately, no. We have no way to alter orders after transactions are complete.

IF I FORGET TO USE MY DISCOUNT/COUPON/PROMO CODE CAN IT BE ADDED AFTER THE PURCHASE?

No, we cannot apply discounts after transactions are complete.

IF I FORGET TO APPLY A DISCOUNT/COUPON/PROMO CODE CAN IT BE CREDITED TO MY FORM OF PAYMENT?

No, we do not refund or credit unused discounts/coupons/promo codes. Please be sure to double check your order before completing your online purchase.



SHIPPING/TRACKING

CAN YOU PLEASE CHANGE MY SHIPPING ADDRESS?

We have a small window to amend shipping addresses. In the event of entering an incorrect shipping address, we ask that you contact customerservice@iluvcolors.com  as soon as possible with your order details to see if they are able to edit the address for you.

HOW SOON WILL I RECEIVE MY TRACKING?

If the email was entered correctly, you should receive a tracking number to the email provided at checkout. Be sure to check your inbox & spam folder. Tracking is sent once the package is shipped. 

WHAT SHOULD I DO IF MY TRACKING LINK IS NOT WORKING?

Tracking numbers do refresh often. In the event that your tracking number is not working try it again within 3 hours. Tracking numbers can sometimes take up to 24 hours to refresh.

WHAT TO DO IF MY TRACKING INFORMATION SAYS DELIVERED, BUT I HAVE NOT RECEIVED ORDER YET?

If your order has been delivered, double check the tracking link to see where exactly your order has been delivered. (Ex. Front Door, Porch, Parcel Locker, Front Desk/Reception) After doing this if your items still have not been delivered, please contact the courier associated with your tracking link.

 

 

WHOLESALE

CAN I BUY KALEIDOSCOPE WHOLESALE?

Yes, please submit all wholesale inquiries to sales@iluvcolors.com




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